Training for hotel and restaurant employees

Constantly improving the qualifications of staff directly serving tourists is very important.

Proper service for tourists coming to Warsaw is a factor that determines the first impressions of their stay in the city. Additionally, reliable information, the ability to interest in events or interesting places, recommending a restaurant, tour operator or concert hall will have an impact on the assessment of the stay. This in turn translates into recommendations made to family, friends, acquaintances or business colleagues.

As an association, we care about providing the best possible service to guests visiting Warsaw. For this reason, we are launching a series of training courses for hotel and restaurant employees who have direct contact with tourists and visitors to our city.

Over a year ago, we introduced a new tool for mutual promotion of members to hotels – a map of tourist attractions. It included information about tour operators, cultural institutions, interesting attractions and restaurants. The map was designed as a form of support for recommendations made by hotel staff.

Trainings are a continuation of this activity, participation in them is an opportunity to get to know the main attractions of Warsaw, listen to interesting stories and anecdotes. During 3-hour meetings (which will not take the form of a classic guide training) guides selected by us will talk about Warsaw as they know and love it, and hotel and restaurant employees will be able to share this information with our future guests.

The initial training cycle includes 3 meetings organized at the Museum of Life in the Polish People's Republic, POLIN – Museum of the History of Polish Jews and the Polish Vodka Museum. If it turns out that this formula will interest a wider group, we will consider continuing the project.

Registration link – www.wot.waw.pl/rejestracja

We invite you!